Hi Guys,
Most of the time you can’t tell a bad tip right out of the box. I have had very few bad tips, I mean, VERY FEW. Every once in awhile, there is a batch of bad ones…I think that Biolase is trying to see if different manufacturers can keep up with their demand, pure speculation on my part, and then we get a bad batch.
They are VERY good at taking care of this problem, it just doesn’t do any good to get mad, just tell them the problem, and they will handle it. I had a bunch of tips delivered just last week, the box from FedEx was litterally CRUSHED, so far, no bad tips from it, we will see.
Sorry Ron. Just call Ioana, let her know what happened.
Mark