Allen, Tissue looks great. Also a sign of a well done temp!
David

It really just goes to show you thet biolase does stand behind there product….There are always bumps in the road…As long as the parent company is there to see u through all will be well…. Biolase seems to do that time in and time out…..I just had a tip problem , ruined a fiber but go a new fiber gratis….. so it goes to show u once again they r there for their users.

I agree Ron…..Biolase is time and time again standing up to all these fiber problems people are having. Its just to bad that they cant fix the fiber trunk problems as it seems to be a common problem for many users.

I will admit that I havent had to replace my fiber BUT I am starting to have a error message at very low powers (Error 24 ) that will have to be fixed so I will be laying out some cash for that problem but after 3.5 Years this is the first time I will have had to pay.

Hoya doesnt have a support program at 3800 dollars a year so I will pay for this myself.

Its gratifying to know that this is the first problem I have had and I wonder if other Hoya users have had similar maintenance records like myself.

Thanks for posting, I sure learn alot here.

Glenn

Glenn, Nice case Glenn. Now I guess that not only do we need to keep stressing the flossing to our patients but we have to be sure the patient is using the proper floss for their mouths. Go figure. Teri G.

Here, I will try to upload this one….Another interaction photo….from my deck here in Whitefish!

Gracias Amigos.

Pat

Mark,

Thanks for the kinds words.

I agree that Biolase (my new family, remember;) ) has had terrific support for its end users–especially for those trunk fibers.

What I really wanted to make comment about is that you may well be on to something Mark–I mean in terms of researching why yours does so well.  Having said that, Biolase may in fact already know!!  (FDA and GMPs require documentation of EVERY component that goes into each and EVERY laser, by serial number, by lot number, buy manufaturer–so your laser can be “traced” by it’s component parts back to the manufacturing source).

It is possible that they had a source of optical components they can no longer obtain for whatever reason.  So the search goes on for a suitable replacement.  In the mean time, with the growth in sales, it can be hard to sort through the new optics while and give them a proper “field test” when the sales are so strong and demand for product is high.

That’s one reason for my concern over Biolase’s tremendous growth–growing so fast that they can’t keep up with all of the normal issues that come up in manufacturing.

Now before Glenn thinks I’ve gone soft on Biolase, let me say that this is something that Hoya ConBio has not had to deal with since Hoya is the manufacturer of the fiber used in the DELight, so there is no problem with sourcing for their optics and components.  And since Hoya has embarked on a “controlled” rate of growth/sales (wasn’t that nicely stated?), they don’t have the growth, service and support headaches that Biolase has right now.

But Biolase will have to resolve this truck fiber issue, because they can’t keep replacing &#366,000 trunck fibers and continue to be profitable–but they already know this.  We’ll just have to see.

My best wishes to both companies.

Bob