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Chuck,
You make it sound so easy. If so, then why does my insurance person spends several hours a week helping your people submit claims. ALso, we can’t even submit slaims b/c since May 10, there seems to be something wrong with your system that won’t allow access. And as usuall, when we call STEVE, or anyone else, they don’t return our calls. Your customer service is horrible, your support even worse, and our patients have not benefitted from the service. In addition, if we had been told by Mark Freeman at the start that all insurance companies are not billed, we would not have subscribed to your service, as Paramount is a big one in OHio.
I also am curious: I “heard” that as your clientele began to grow, the amanagers wanted access to patient accounts and once it was granted, they found ” payments flooding in to accounts not even active, missing EOB’s, insufficient protocols for follow up on claims. When managers adn sales reps brought their issues up, they were locked out of access to patient accounts. they were asked to “cease any and all communication with clients regardign IPS”. Why is this> How can a company operate efficiently with it’s clients if tyou won’t allow the people who want to help access to the accounts?
????